Claim Your Account for the First Time

How-To Guide: Claiming Your Account

Overview

This article shows you how to claim your university account using your Student ID number (SID), last name, and date of birth. It also explains how to set your password and what to do if you run into issues, including who to contact for help.

 

What You'll Need

  • Student ID Number (SID)
  • Device with Internet connection

 

Step-by-Step Instructions

Before you begin, you will need:

  • Your Student ID Number (SID)
  • If you cannot find your SID in your Offer of Admission, please contact the Office of Admissions at 303-315-2601.

 

How to Claim Your Account

  1. To claim your account, visit https://myaccount.ucdenver.edu/claim-account

             Claim Account page with a progress bar and form fields for account setup.

        2. Follow the instructions on the page. Enter your SID, Last Name, and Date of Birth.

      Claim Account page with a progress bar and form fields for account setup.

           If your account was not found, or already claimed, you will see an error message. More information can be found at the end of this document.

        3. Read and Accept the Usage Policy.

           Claim Account page featuring the Usage Policy and button to accept.

         4. Set your password and click Submit.  Note, your password must meet all the requirements before you can submit.      Set New Password screen with password field and Submit button.

         5. Success! You have now claimed your account.  Before you proceed, note your Username and Email, which you will use along with your new password to access university resources. 

           Confirmation screen stating the account was successfully claimed, showing the username, email address, and a University Resources button.

 

Troubleshooting & Tips

  • If you receive this error when claiming your account, try the following steps: If you receive this error when claiming your account, try the following steps: 
  1. Check if your account is already claimed.
  2. If you cannot rest your password, your account may not be created yet, or there may be incorrect information on your student record (such as your date of birth).
    • Contact Lynx Central at 303-315-5969 to confirm that the information you are using (Last Name, Date of Birth) is accurate and matches their records.
       
  3. If you need more help, contact the Service Desk at 303-724-4357.

 

Conclusion

Congratulations! You have now successfully claimed your account.

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