Remote Access: VPN

Description:

Virtual Private Network (VPN), provides encrypted connectivity to university systems and resources using the GlobalProtect VPN client. Use this service to request new VPN access or receive support diagnosing and resolving issues with your VPN connection.

VPN allows staff, faculty, and students to securely connect to university resources while working off campus and is one of two primary methods for remote access. To learn more about remote work tools and services, visit the Resources for Remote Work Knowledge Base article.

Who can use it:

  • Faculty
  • Staff
     

Cost:

Free
 

How to proceed: 

  • Click on the Request VPN Access button on the right to request new VPN access. An IT Professional will review your submission during regular business hours in accordance to Service Level Objectives. Coming soon: Learn more about Service Level Objectives. 
     
  • Click on the Request VPN Support button on the right if you need help diagnosing VPN connectivity issues, including problems with the GlobalProtect client, authentication failures, or connection issues. An IT Professional will review your submission during regular business hours in accordance with Service Level Objectives. Coming soon: Learn more about Service Level Objectives. 

 

Additional resources:

 

 
Request VPN Access Request VPN Support

Related Articles (1)

Resources for Remote Work
When working remotely or off-campus, there are two primary options available to faculty and staff for securely connecting to university resources. Based on your role and need, one option may be a better fit than the other. You are welcome to use both at any time at no cost.

Service Offerings (2)

Request VPN Access
Submit requests for new VPN access.
Request VPN Support
Get help diagnosing and resolving any problems with your VPN connection to ensure secure remote access.