EMS: How to Request Services

How-To Guide: Request Services in EMS

Overview

This guide will help you request services in EMS, including AV, Videoconferencing, Housekeeping, Furniture Setup, Electronic Access, etc.

What You'll Need

Before you begin, you'll need:

  • Access to the EMS Web Application using your University login
  • A previously created room reservation in the EMS system
  • Submit all service requests at least 2 weeks in advance of the activity, same-week or short-notice service requests may not be possible in EMS
  • Please note, EMS Web Application is optimized for use on a desktop or laptop computer

Step-by-Step Instructions

Step 1: Find your existing reservation

  • Log in and click "My Events"
  • Find the room reservation to add services to in the list
  • Click the reservation name in blue to open it 
  • Tip: Use "Search Reservations" to find a reservation quickly, you can use any part of the Event Name or Reservation ID

Screenshot of the My Events page on the EMS Web App.

Step 2: Add services or manage services

  • Select "Add Services" to add new services to a reservation
  • Select "Manage Services" to edit services on an existing reservation
  • Tip: Select "View Services" to see a list of services and service details already included in the reservation. If it is not populating under the booking information, there are no services on this reservation.

Screenshot of a Reservation Details page on the EMS Web App.

Step 3: Select service items

  • Click "Add Services" and a list of available support services for that space will populate
  • Scroll to a service area and select items within that area to add them to your request, review any item details, and provide additional information in the "Special Instructions" box
  • The item will move to the "Services Summary" section at the right once selected
  • Click "Next Step"
  • Tip: To make changes to your selected items, click the "Edit" or "Remove" icons next to the item
  • Tip: Services are different for each campus and will populate here according to the room’s location, not all services are available to all locations

Screenshot of the Services page on the EMS Web App.

Step 4: Add the services to specific bookings

  • Select the bookings to add the service items to and click "Add Services"
  • Tip: The top check box will automatically select all of the bookings

Screenshot of the Services Add to Bookings page on the EMS Web App.

 

Troubleshooting & Tips

 

Conclusion

Way to go! You've now added services to your room reservation in EMS!

Print Article

Related Articles (1)

EMS: How to Add AV Services for Non-Reservable Event Spaces
This guide explains how to request Audio Visual (AV) services for UCH and non-reservable spaces using the EMS Web Application.

Related Services / Offerings (2)

AV and Conferencing Services
Audiovisual and Conferencing Services provide reservable, support for meetings, conferences, webinars, hybrid events, and recorded sessions across campus. These services must be scheduled in advance as part of your room reservation in EMS, and include AV staffing, videoconferencing support, AV setup, recording services, and equipment rentals.
EMS General User Support
Comprehensive assistance with logging on to the Event Management System (EMS) Website, accessing specific rooms or services, and general inquiries about using the EMS website, spaces/rooms, and services.