EMS: Add AV and Videoconferencing Services - CU Denver

How-To Guide: Request CU Denver AV and Videoconference Services

Overview

This guide will help you request AV and videoconference services in EMS for CU Denver spaces.

 

What You'll Need

Before you begin, you'll need:

• Access to the EMS Web Application using your University login
• A previously created room reservation in the EMS system
• Submit all service requests at least 2 weeks in advance of the activity, same-week or short-notice service requests may not be possible in EMS
• Please note, EMS Web Application is optimized for use on a desktop or laptop computer
   

Step-by-Step Instructions

Step 1: Find your existing reservation

• Log in and click "My Events"
• Find the room reservation to add services to in the list
• Click the reservation name in blue to open it 
• Tip: Use "Search Reservations" to find a reservation quickly, you can use any part of the Event Name or Reservation ID

 

Step 2: Select Add Services

• Click "Add Services" and a list of available support services for that space will populate
• Scroll down to find "CU Denver AV Equipment"
• Note: Both AV services and Videoconferencing services are located in this category for the CU Denver Campus

 

Step 3: Select service items

• Provide the start time of your activity or details about the preferred set up time
• Select one of the items under AV tech, videoconferencing, or equipment
• If you are unsure of what you need, select "Other" and describe your activity

 

Step 4: Share details about the activity

• Use the "special instructions" box to share details about your activity or your AV/videoconferencing needs
• Include important start/end times
• Click OK when finished

 

Step 5: Add all items

• All selected items will move to the "Services Summary" section at the right
• Click "Next Step"

 

Step 6: Add the services to specific bookings

• Select the bookings to add the service items to and click "Add Services"
• Tip: The top check box will automatically select all of the bookings

• Services will be added to the selected bookings
• The AV team will review the request and send a confirmation email

 

Troubleshooting & Tips

• If you cannot log in to EMS, please visit our Password and Login Support page for assistance
• If you need help, please request assistance here: Service - EMS General User Support

 

Conclusion

Way to go! You've now added AV or videoconference services to your room reservation in EMS!