Overview
To sign in to university systems, you must have all three of the following:
- A valid username
- A valid password
- Duo Multi-Factor Authentication
The vast majority of sign in issues can be traced to one of these three items. For this reason, troubleshooting sign in issues involves isolating the problem to one of these areas.
If at any point during the sign in process you are not receiving a Duo Push or encounter any issues with Duo authentication, call the Service Desk at 303-724-4357 for immediate assistance. You can also review Duo FAQs and helpful information on our Multi-Factor Authentication with Duo service page.
Issue: Unable to sign in to a university system or application:
Troubleshooting Steps
Step 1. Test your sign in using a private browser window
This step confirms whether your username and password are working correctly.
- Open an incognito or private browsing window
- Go to: https://myemail.ucdenver.edu
- Attempt to sign in using your university username and password
If you receive a Duo prompt but do not receive a push notification or cannot authenticate:
Call the Service Desk at 303-724-4357 for assistance with Duo.
If you can sign in successfully:
Return to the system where you originally had trouble and attempt to log in again.
If you cannot sign in:
Move on to Step 2.
Step 2. Reset your university password
If the email login test fails, your password is likely incorrect or expired.
Reset it here:
https://myaccount.ucdenver.edu/change-password
After resetting your password:
If you are prompted for Duo and cannot authenticate, call 303-724-4357 for support.
Step 3. Still unable to log in? Contact the Service Desk for help
If resetting your password does not resolve the issue or if you cannot complete the steps above, contact the Service Desk at 303-724-4357.